Contact Us
We'd love to hear from you! Whether you have questions about 3D model generation, feedback on our tools, technical issues, or just want to say hello, please feel free to reach out to us.
Get In Touch
What to Include in Your Message
To help us assist you better, please include the following information when contacting us:
- A clear subject line describing your inquiry
- Detailed description of your question or issue
- Screenshots (if applicable) for technical issues
- Browser and device information (for technical support)
- Tool you were using (Text-to-3D, Image-to-3D, Tripo 3D, 3D Format Converter, or 3D Model Viewer)
- Your timezone (if scheduling is needed)
Response Time
We strive to respond to all inquiries within 24-48 hours during business days. During peak times or holidays, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.
Common Topics
💡 General Questions
Questions about how 3D AI works, features, and capabilities
📦 Technical Support
Help with 3D generation, format conversion, model viewing, or troubleshooting
💼 Business Inquiries
Partnership opportunities, collaborations, and business proposals
⚖️ Legal Matters
Copyright concerns, terms of service questions, privacy inquiries
💬 Feedback & Suggestions
Share your ideas, model requests, and feedback to help us improve
Before You Contact Us
You might find answers to common questions in our FAQ section. Please check there first, as it may provide immediate answers to your questions.
Report Copyright Infringement
If you believe that content generated with 3D AI infringes your copyright, please see our Copyright Infringement Notice Procedure for detailed instructions on how to submit a complaint.
We Value Your Input
Your feedback helps us improve 3D AI and make it better for everyone. We read every message and take your suggestions seriously. Thank you for being part of our community!